124 thoughts on “Support

  1. Adrian says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hey I was just wondering if there is anyway to get the same search that is in your search widget to appear anywhere I want on any page?

  2. John says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi,

    Thanks for a great plugin.
    I´m having trouble getting the files to open in a new window. I have made changes to the templates, but it doesen´t work. Any tips on how to solve this?

    Thanks!

    /John

    1. Yusri says:
      VA:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Hi John,

      Your best bet is adjusting templates. You will often see the link get’s called in an anchor. Target the anchor “_blank”.

      Hope that helps.

      1. John says:
        VA:F [1.9.22_1171]
        Rating: 0 (from 0 votes)

        Hi again,

        I´ve tried editing the templates. This is how my template “simple” looks like now;

        %file_display_name% (%file_extension%)(%file_size%)

        Can you see anything wrong?

        Thanks!
        John

        1. John says:
          VA:F [1.9.22_1171]
          Rating: 0 (from 0 votes)

          Sorry, template looks like this;

          // %file_display_name% (%file_extension%)(%file_size%)//

          1. John says:
            VA:F [1.9.22_1171]
            Rating: 0 (from 0 votes)

            One more try…

            %file_display_name% (%file_extension%)(%file_size%)

          2. John says:
            VA:F [1.9.22_1171]
            Rating: 0 (from 0 votes)

            Grr,

            %file_display_name% (%file_extension%)(%file_size%)

        2. John says:
          VA:F [1.9.22_1171]
          Rating: 0 (from 0 votes)

          Sorry, don´t seem to be able to find an exclusion code to show the html on this page.

          Could you possibly paste an example of the “Simple” template, that should work?

          Thanks!

          John

          1. Fabian says:
            VN:F [1.9.22_1171]
            Rating: 0 (from 0 votes)

            This will open files in a new window:

            <a href="%file_url%" target="_blank" title="Download %file_display_name%" rel="nofollow">%file_display_name%</a> (%file_extension%)(%file_size%)
            
          2. John says:
            VA:F [1.9.22_1171]
            Rating: 0 (from 0 votes)

            Hi again,

            Sorry, but it just do not work. I´m using the template “simple” for all my posts when adding files. I have edited the template just as you say, but still it opens the file in the same window. Also, I want the files in the archive to open in new window, but they don´t. Any idea what could be the problem?

            Thanks!
            John

          3. John says:
            VA:F [1.9.22_1171]
            Rating: 0 (from 0 votes)

            Anyone?

            /John

  3. Yusri says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi. I have recently purchased this plugin and would like to mention, it is brilliant. Could do with an admin redesign though. Setting up is a nightmare with that design. You should look into redesigning it for better user experience.

  4. RW says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I cannot upload files in batches. When the files are first uploading, it grabs the names of the files, then after they’re all uploaded, it changes the name of the file to “undefined” and doesn’t show up anywhere.

    Thanks,
    Bob

  5. christian says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    hi, I have problems with email notifications, when I perform an upload (ftp or drag & drop) I do not receive any notification.
    I do not get notifications to the address of admin to do additional addresses
    where is the problem?

  6. Mikko says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi, what kind of rewrite rules is WP-Filebase using for the fancy permalinks? I’m on a NGINX server, so the permalinks don’t work. If you can tell me the rewrite rules you are using, my hosting provider can create NGINX rules from them to make the permalinks work. Thanks!

    1. Fabian says:
      VN:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Hi Mikko, download permalinks have the following pattern: http://example.com/download/cat1/subcat/file.pdf
      the “download” part in the path can be changed in Settings / Download / Download URL base

  7. Kevin says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Love the program and am using it for company file tree. I need to input an adobe Thumbnail each time … can I change this so it comes up as the default file icon?

    1. Fabian says:
      VN:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Hi Kevin,

      WP-Filebase Pro automatically generates thumbnails of PDF files. Make sure that Ghostscript is installed on the server, if you are not sure ask your hosting provider.

      Regards
      Fabian

  8. Pierre says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I have a problem with language files,
    i have a wpfb-sv_SE.mo (and a .po file also)
    The most in this file is translated, but not the line 1956 (Access to category denied!)
    Whatever i write in poedit and create the .mo file, the wp-filebase still shows the Access to category denied!-text instead of the Swedish translated text.

    The other lines functions as normal and are translated (haven’t done 100% yet, but around 65%..)

    Am i stupid or is it something else? 🙂

  9. Leo Filipczak says:
    VN:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hello,
    I would need two things: First, how can I customize the notification Mail to the user if a new file is available to download?

    Second, on the file browser page, is it possible to set a text I can display if there are no files available for this user? For example:”There are no files for you to download”

  10. MarkFL says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I have used one shortcode on a page to display the files but they are displaying twice for some reason like this…

    Intro text
    Category 1
    File 1
    Category 2
    File 1
    Category 3
    File 1

    More text (there should be nothing below this but I get…)
    Category 1
    File 1
    Category 2
    File 1
    Category 3
    File 1

Leave a Reply to Adrian Cancel reply

Your email address will not be published.