122 thoughts on “Support

  1. Ritch says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I got the following message when I installed the latest update. The installation completed ok and things still appear to be working ok.

    Please advise.

    Ritch

    Warning: file_exists(): open_basedir restriction in effect. File(/usr/bin/gs) is not within the allowed path(s): (/customers/9/0/6/’my website’/httpd.www:/customers/9/0/6/’mywebsite’/httpd.private:/customers/9/0/6/’my website’/tmp:/customers/’mywebsite’/’my website’:/var/www/diagnostics:/usr/share/php) in /customers/9/0/6/’my website’/httpd.www/WPmembers/wp-content/plugins/wp-filebase-pro/classes/Admin.php on line 936 [if IE 8]> <! <![endif]

  2. laxman says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi,
    I have set the force download option but it does not work. The video always play in the browser instead of downloading. I works only for images.
    http://prntscr.com/77oqme

    Can you please help on this?

    Thank you
    Laxman

    1. Fabian says:
      VN:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Did you try different browsers? Can you post the URL of the video here?

      1. laxman says:
        VA:F [1.9.22_1171]
        Rating: 0 (from 0 votes)

        hi, the page requires an authentication…. I will try on another browser. thank you for the quick reply. 🙂

      2. VA:F [1.9.22_1171]
        Rating: 0 (from 0 votes)

        I am interested in buying PRO version, but the 2 site license include WordPress Multisites? I as this because, the site is an education institution and the sub sites are the academic programs that we provide, would I have to buy a license for each? or with one license is enough?

  3. laxman says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi,
    I am having problem uploading 240MB ko video. The flash uploader progressbar shows the upload is complete but it is not. Can you please help me on this?

    Thank you
    Laxman

    1. laxman says:
      VA:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Hi again,
      I tried to another video file of size 25MB. The flash upload progress bar shows the upload is finish in a few seconds. But in fact it is not. Also the upload_max_filesize and post_max_size are both set to 1064M. I have attached the video screenshot
      http://screencast.com/t/Th2V7vEU

      Thank you
      Laxman

      1. laxman says:
        VA:F [1.9.22_1171]
        Rating: 0 (from 0 votes)

        Hi Fabian, any news?? 🙂

        Have a good day
        Laxman

      2. laxman says:
        VA:F [1.9.22_1171]
        Rating: 0 (from 0 votes)

        Hi again.
        I have an error message: ‘POST Content-Length of 25766751 bytes exceeds the limit of 16777216 bytes in Unknown on line 0’
        inside an error_log file at plugins/wp-filebase. I have no such error when I use the default wordpress uploader. The problem is only on the plugins uploader.

        Thank you

  4. Robin says:
    VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    Hi,
    I wonder how to manage wp-filebase with wpml ? Basically i’d like to have the filebrowser on two pages (french/english), but the pages have different IDs. Is it a way to achieve that?
    Thank you,

    1. Micha says:
      VA:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      Hello Robin,
      I want also use it severall languages. Any Idea?

      thank you

  5. Michele2 says:
    VN:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I have a trouble,
    how is possible to set sync in real time to cloud ftp?
    I need that files sent by user on website to be syncing after shortest time on my ftp server.
    Can you help me?

  6. VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I am having a problem. Every time I synch I get files and folders appearing in my server that were not there, but were in the categories section, is that possible?

  7. David says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Is it possible to have 2 dissimilar WP Filebase browsers on the same site? If so, how do you go about doing it?

    Thanks in advance.

    David

  8. VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I was hoping someone may have encountered this before.

    When adding a file via WP Filebase Pro, I can view the file directly, both logged into wp-admin, and also publicly.

    However, the File Page that was created is NOT publicly accessible for hours. It is accessible if logged into wp-admin.

    Here’s an example URL: http://community.newpa.com/?post_type=wpfb_filepage&p=2481

    As of now, this gives a 404 error to the public, but not when logged in on the admin side.

    Any ideas? Is this a cron job?

    Thanks in advance,! This is truly a very useful and overall GREAT plugin!

  9. VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    Very frustrated with wp-filebase. Installed fine. Uploaded files by drag and drop. Then they appeared to be on the server but kept reporting not found. I tried syncing then they all reported offline. I did bulk set online. They appeared to be there, but when I clicked the link, got a not found. I had to edit, then re-upload each file separately. They the links worked. What in the heck is going on????

    1. Sg says:
      VA:F [1.9.22_1171]
      Rating: +1 (from 1 vote)

      I have the same problem wih the free Version. Uploaded a file, want to dowload the file and then “file not found” appers.

      What is wrong?

  10. Parker says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Before buying this plugin I wanted to make sure of two things.

    1) Search will be able to find titles and TAGS (it’s very important to the client that the search function will pickup the tags applied to the document). If tags are not searchable, If I categorize each document, ex. “Webinar Human Resource” and place it into the Webinar category. Will that be searchable?

    2) Will external files be able to be downloaded? I saw that you are able to provide the external url link and it will reach out to the user and download that. I just wanted to make sure.

    Please let me know if these features are possible at all. Thank you.

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