124 thoughts on “Support

  1. Justin Hopkins says:
    VN:F [1.9.22_1171]
    Rating: +4 (from 4 votes)

    I posted a premium support ticket over a month ago without any response. Has this software been dropped? If so, I need a refund, if not, I need help!

  2. deanne says:
    VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    Is the ‘Allow direct linking’ feature part of the Pro plugin only? I currently have this set on one of my files and if I type in the exact URL I am still seeing the ‘You must be logged in to access this file!’ message. I have the ‘Access Permission’ set to all WordPress users. But thought if I have the direct linking available that anyone with the URL can access it. Am I mistaken? Thank you.

  3. VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    Hallo Fabian,

    zuerst mal vielen Dank für Dein tolles Plugin. Hier nun mein Problem:

    Seit dem letzten Update bekomme ich unter verschiedenen Seiten Whitescreens. Darunter fallen admin.php?page=wpfilebase_files, admin.php?page=wpfilebase_tpls. Unter admin.php?page=wpfilebase_sets bleibt der Content weiß.

    Der Kunde hält alle Plugins inkl. WP selbst stets aktuell. Es wurde nichts am Code geändert. Leider hat er es versäumt ein Backup anzulegen. So ist das Plugin leider derzeit nicht nutzbar, da bestehende Dateien nicht abwählbar und neue Dateien nicht zuweisbar sind. Bestehende Dateien sind jedoch nach wie vor im Frontend angezeigt und herunterladbar.

    Eine schnelle Hilfe wäre sehr schön.

  4. VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    After installing WP-filebase pro on top of the free version everything seemed fine. I then deleted the free install. Since then the pro version will not update using the plugin update. I get an error. It also seems like the plugin is causing the WordPress issue that with every click the user is redirected to the login page. If I disable the WP-Filebase pro plugin the login redirect goes away. I would try reinstalling the pluging but I have done a lot of work loading files into the WP-filebase database and I don’t want to goof that up.

    I guess I am looking for a safe way to reinstall it?
    Dean Johnson

  5. Mike says:
    VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    3/15/15 BUG:
    Wordpress says there’s a new version “3.2.11” installed, even after updating to “3.2.11”. (happening on 2 different installations located on different servers)

    1. Mike says:
      VA:F [1.9.22_1171]
      Rating: +1 (from 1 vote)

      Looks like the issue was resolved with today’s update.

  6. Pierre says:
    VN:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    I have the same problem as Mike.

  7. scoophk says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Can Pro be set up as a verification form where entering the correct password will allow access to a specific file that matches that password? Do not want a download button – want form access.

    Thank you!

  8. Dennis says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hello i´ve a problem. The plugin don´t load all files in the tree. Some categories are ampty.

    Where is the problem

  9. VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hi,
    Download counter doesn’t work on my website. Plz help us

  10. kaku kanji says:
    VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Is there a way to have users login and sign up with filebase, any additional plugins that will do this?

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