Troubleshooting

There are some settings which could prevent the plugin from working properly with certain blog configuration and other plugins. Here’s a list with all critical options and their safe value. If you experience problems using WP-Filebase, you should set all options to the safe value. Then set the desired value of each option step-by-step while making sure the plugin still works properly. When you have spotted the option causing trouble, please contact us.

NameSafe Value
Search Integrationunchecked
Disable download permalinkschecked
Send HTTP-Range headerunchecked
Disable HTTP Cachingchecked
Accept empty referrerschecked
Disable ID3 tag detectionchecked
Search ID3 Tagsunchecked
 

 

Issues with filebrowser

Uses jQuery plugins, so any plugins that replaces the jQuery can conflict
on iOs, filebrowser templates remove the a-tag!

 

 

Remote Sync

If you get an error during Dropbox sync like “cURL-Error (52): Empty reply from server”, disable open_basedir in PHP.ini.

82 thoughts on “Troubleshooting

  1. ihateerrors says:
    VN:F [1.9.22_1171]
    Rating: +2 (from 4 votes)

    I also can’t re-activate my license after paying money. My money wen’t through fine. This is not good.

    1. engelbert says:
      VN:F [1.9.22_1171]
      Rating: +2 (from 2 votes)

      Hello, I’m having the same issue. Several times a week I have to re-activate the code. Was this issue ever resolved for you or did you find a different plugin?

      1. Ihateerrors says:
        VA:F [1.9.22_1171]
        Rating: 0 (from 4 votes)

        I ended up switching to the free version of FB pro

  2. schwannverlag says:
    VN:F [1.9.22_1171]
    Rating: +1 (from 5 votes)

    same here

  3. Adrian Bedford says:
    VA:F [1.9.22_1171]
    Rating: +1 (from 3 votes)

    Hi

    I just bought the pro plugin after using the free one for many years. Mostly because my hosting company warned me of errors in the deprecated code that meant they can no longer host my site with the plugin. I uploaded the new pro version and it has even more issues. I think this means I need to find an alternative manage files, and therefore will need to ask for a full refund on the pro plugin as it isn’t fit for purpose – unless you can fix this?

    I’ll initiate the refund via PayPal shortly.

    Thanks but sorry it didn’t work out.

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/themes/Aqua/option-tree/includes/ot-functions-admin.php on line 69

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/classes/AdminLite.php on line 81

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/classes/ProLib.php on line 151

    Deprecated: Function create_function() is deprecated in /var/www/vhosts/taxvol.org.uk/httpdocs/wp-content/plugins/wp-filebase-pro/wp-filebase.php on line 109

    1. Niki Maria says:
      VA:F [1.9.22_1171]
      Rating: 0 (from 0 votes)

      The fix for line 109 is
      function wpfb_callback($cl, $fnc)
      {
      return function() { $p=func_get_args(); return wpfb_call(“‘ . $cl . ‘”,”‘ . $fnc . ‘”,$p,true); };
      }

  4. LeeAnne says:
    VN:F [1.9.22_1171]
    Rating: +1 (from 5 votes)

    Renewed my Pro license, but can’t get my license key to reactivate. Get an error “Activation failed: Connection to license server failed. Make sure the server has an internet connection. If it is behind a proxy add the proxy configuration to wp-config.php. Please try again later or ask your hosting provider for details.” Created support tickets about this days ago, and no response. Sad, but I’ll have to look for a different plugin for my clients.

  5. RACHAEL says:
    VN:F [1.9.22_1171]
    Rating: -1 (from 1 vote)

    Can you please contact me as I have no way of contacting you.
    I have just renewed my license and I can’t change my development url on the license area.
    I also can’t contact you because the ticket creation area and the contact form is completely broken.
    Purchase has gone through but I have absolutely no way of accessing support…

  6. Bjorn3 says:
    VN:F [1.9.22_1171]
    Rating: +2 (from 4 votes)

    on activation got following errors

    Activation failed: Connection to license server failed. Make sure the server has an internet connection. If it is behind a proxy add the proxy configuration to wp-config.php. Please ask your hosting provider for details.

  7. justsquire says:
    VN:F [1.9.22_1171]
    Rating: -1 (from 1 vote)

    Is there any update to getting license server validation errors? I can’t use this tool since the license is considered invalid.

    1. Kieran2 says:
      VN:F [1.9.22_1171]
      Rating: 0 (from 2 votes)

      Likewise.

  8. Pasquale says:
    VN:F [1.9.22_1171]
    Rating: +1 (from 3 votes)

    Same for me, the license server not responding and cause long time request, all navigation is slow

  9. David says:
    VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

    PDF creating black thumbnail – Is there a way of resolving this?

  10. VA:F [1.9.22_1171]
    Rating: 0 (from 0 votes)

    Hello, my name is Roberto and I manage a website in WordPress. My Hosting asks me to upgrade from PHP 7.4 to PHP 8.0 version. When I update to version 8.0, the website crashes and stops working, receiving an error message. After investigating what could be causing this error, I have discovered that it is the Plugin (wp-filebase) If I activate PHP 8.0 but deactivate the wp-filebase plugin, the web works but only at 10% since the system does not find where are the files of images, text, news in general, etc. But if I go back to PHP 7.4 and activate wp-filebase, everything works fine again. Can you tell me how I can solve this problem so I can upgrade to PHP 8.0 without the website crashing? ? Thank you

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